Complaints Handling Policy

Our Approach to Client Concerns

We aim to get things right, and to put them right quickly when we have not. If any aspect of our service has fallen short, we would like to hear about it. Every complaint is taken seriously, handled with the same discretion as the rest of our relationship with you, and looked at by someone with the authority to resolve it.

How to Raise a Complaint

You can raise a complaint by telephone on +44 (0)20 3432 3980, by email to enquiries@lempler.com, or in writing to Lempler Limited, Office 1717, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom. Please tell us what happened, when, and what outcome you seek.

What Happens Next

We will acknowledge your complaint within 3 business days, investigate thoroughly, and write to you with our findings and proposed resolution.